Warranty Period
LIFE-ALL warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,

• Portable electric fence system, the warranty period varies from 6 months to 12 months.
• Temperature detection products for home use, the warranty period varies from 6 months to 12 months.

No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
Please click here for more details. 

Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:

• A purchased order number made through LIFE ALL official stores.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.

Exclusions of Warranty 
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. Unauthorized alteration on the warranty certificate;
10. Product wear and tear through the usage of time.

Return and Refund

• Order Cancellation:

Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone with the LIFE-ALL official store. If the product has been shipped, an intercept fee will be charged.

• 30 days money-back guarantee will be automatically credited to your order.
• For more details, please click here.

Claim Process

• Please contact us via Email: info@life-all.com , Monday through Sunday, for any assistance with the product.
• For any warranty claims, service performed by LIFE-ALL or local authorized service partner, subject to the options below:
• Repaired by LIFE-ALL service center
• Swap for a replacement product with equivalent specifications according to model and service life
• In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at LIFE-ALL warehouse.
• A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
• For any out of warranty claims, please priorly contact LIFE-ALL service for more details.

Product is not eligible for return

Please note that we cannot accept returns or exchanges in the following circumstances.

• Products that take longer than 7 or 14 days to deliver
• Items that are marked as non-returnable on the sales page
• Due to customer circumstances, such as images differing from photos or colors differing from expected.

*Please be sure to return the product accessories, manual, warranty card, etc. together with the product.