Häufig gestellte Fragen (FAQ)

When placing an order, our online store automatically and immediately sends a confirmation email to the specified email address. We will also send you more information about shipping and other important information.
Also check your spam/junk folders, as they usually end up there.
You may also have entered an incorrect/invalid email address, in which case please contact our customer service as soon as possible.

Your order will be delivered to your home within 15-25 business days

Not typical. If your package is delayed for some reason, we will notify you immediately and you can decide whether to request a refund or wait for the package.

Yes. If not individually requested, all of our clients receive SMS/email notification 1-2 days prior to delivery and on the day of delivery with the specified time.

We will try to deliver your package within two consecutive business days and will inform you of the expected delivery time on the day of delivery.

In the case of online payment, the electronic invoice will be sent to the email address specified in the order on the day of payment.

It depends on the product. Send us a message containing a product link (url) and we'll check when a given product can be ordered again.

Cancel your order and return it please inform our customer service, who will let you know how to return it

Yes, we do! For all products we sell, regardless of their value, we offer consumers a 14-day right of withdrawal.

We currently operate online customer service only and you can send us your questions and complaints using the specified form.

One of our companies in Shenzhen, China has fulfilled thousands of orders without complaint, and the number of our customers continues to grow.

Yes, the factory is only available in Shenzhen, China for the time being

No. We can only fulfill your order by home delivery. If you are in China, you can visit the factory